Refund and Returns Policy

At Naqsh The Label, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Return & Exchange Eligibility

Returns and exchanges are accepted within 7 days of receiving your order.

To be eligible:

• The item must be unused and unworn.
• It must be in its original packaging.
• All tags and labels must remain attached.
• The product must be returned in the same condition as received.

Non-Returnable Items

For hygiene and safety reasons, certain beauty accessories cannot be returned or exchanged once they have been opened or used.

Damaged or Incorrect Items

If you receive:

• A damaged product
• A defective product
• An incorrect item

please contact us within 48 hours of delivery.

To speed up the process, kindly provide:

• Your order number
• Clear photographs of the item
• A brief description of the issue

Refunds

Once your return has been inspected and approved, refunds will be processed using:

• The original payment method, or
• Store credit, depending on the circumstances.

Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent.
• The product is damaged.
• The product is defective.

In these cases, Naqsh The Label will arrange or reimburse the return shipping cost where applicable.

Exchange Process

Once your returned item has been inspected and approved, we will dispatch the replacement item subject to stock availability.

If the requested item is unavailable, we may offer store credit or a refund.

Need Assistance?

If you need help with a return or exchange, please contact our customer support team through the contact information available on our website.